Consumer Grievance Policy

We have a policy in place should a consumer have a complaint. You may fill out a complaint on our Contact Form and speak to any member of management. The complaint will be routed to the appropriate department and responded to within a few business days. An “in-person” meeting may be offered to you as well.

Every reasonable effort will be undertaken to satisfy the customer’s complaint. A complaint forwarded by a State Department of Banking & Finance will be promptly reviewed and a response provided to the Department within a few weeks of the receipt of the complaint by the company.

Credit Report Issue?

You can go directly to the credit bureaus and apply for a free credit report once a year at www.annualcreditreport.com. If the complaint is about a credit report, you can dispute the inquiry by writing Certified Credit, Avantus Credit or informative Credit. Once a you receive a credit report, you can dispute transactions either by E-mail or by phone with the contact information listed on your report.

Understanding the Consumer Grievance Process

The Consumer Grievance Process at The Title Haus is designed to ensure that all complaints are handled efficiently and effectively. Consumers can initiate this process by filling out a dedicated contact form that outlines their concerns, allowing the company to address issues in a timely manner.

By following the outlined steps, consumers can expect a thorough review of their grievances, with a commitment from The Title Haus to provide updates and resolutions. This transparent approach not only fosters trust but also enhances overall customer satisfaction.

Steps to File a Complaint

Filing a complaint with The Title Haus involves several straightforward steps. Consumers should start by gathering relevant documentation, including any correspondence related to their issue, and then proceed to complete the online contact form available on the website.

Once the form is submitted, the company will acknowledge receipt and begin investigating the complaint. Consumers can expect to receive a response within a specified timeframe, ensuring that their concerns are prioritized and addressed appropriately.

Resources for Credit Report Disputes

For consumers facing issues specifically related to credit reports, The Title Haus provides valuable resources to assist in the dispute process. This includes guidance on how to contact credit reporting agencies and the necessary steps to take when disputing inaccuracies.

Additionally, the company emphasizes the importance of obtaining a free credit report annually, enabling consumers to monitor their credit status and identify potential errors that could affect their title services.

Commitment to Customer Satisfaction

The Title Haus is dedicated to maintaining high standards of customer satisfaction, which is reflected in their Consumer Grievance Policy. The company actively seeks feedback from consumers to improve their services and ensure that grievances are resolved in a manner that meets customer expectations.

This commitment is not only about resolving complaints but also about preventing future issues by learning from past experiences. The Title Haus values the input of its clients and utilizes this information to enhance their overall service offerings.